Recent Posts by Michelle Travis

 
Michelle Travis leads the marketing division of FNTS, utilizing leading-edge tools to share FNTS’ customized solutions and best-in-class technology with growing audiences at organizations across all industries. She works to share the story of FNTS – from sharing the news on innovative product offerings and new features to FNTS’ work as a respected global technology leader, providing managed services and IT solutions to help businesses maintain ongoing success. As Marketing Director, Michelle’s objective is to drive FNTS’ go-to market approach through brand strategy, channel partner marketing, corporate communications, digital, and creative, connecting clients and prospects with FNTS subject matter experts’ solutions to accelerate revenue growth. Michelle brings more than a decade of marketing business-to-business experience in the technology and payment acceptance industries. Her past experiences include national account management of fortune 500 companies, managing national print and direct mail campaigns and operations for a leading payment processing provider and implementing a cross-sell program promoting services across multiple business units to drive revenue. Michelle has been a mentor for youth for more than a decade in the Omaha metro area and is involved in promoting women in technology efforts and programs to encourage young girls to pursue careers in IT. Michelle earned her Bachelor’s degree in Marketing Management from Bellevue University and is certified in both Inbound and Email Marketing through HubSpot Academy.
Find me on:

Customer Experience: The Good, the Bad and the Ugly

If you want to experience customer service, sit in the middle of the service area in a company and on any given day you will hear the occasional “woo hoo” or “oh crap” identifying the highs and the lows of customer experience.  You hear all the times co-workers come through for one another, the relief of a fire being put out, favors being asked and questions being answered but you also hear the fire drills around issues that come up after routine maintenance, the mumbles and grumbles of slow responding co-workers and even worse – the escalated complaint.

Read More

FNTS provides the IT solutions and managed services so you can focus on your business – and its future.

Find your IT solutions today

Consult Our Experts