Recent Posts by Susan M. Miller

 
Susan Miller joined First National Technology Solutions in June 2014 to provide administrative support to the Sales Executives. With over 35 years employment with First National Bank of Omaha, Susan has accumulated expertise in loan operations, loan documentation, project management, customer service, and compliance administration. She especially enjoys mapping technology solutions to meet ever changing compliance regulations. Susan currently serves on the Iowa West Foundation Board, a local non-profit serving Southwest Iowa. Weekends usually find her at the local dirt track watching her son race, on some adventure with her grandchildren, or volunteering for various community organizations.

We Wear Green Shoes

For the past 90 days, First National Technology Solutions (FNTS), along with our sister company, First National Bank of Omaha, has engaged in active conversation on how we should deliver a superior customer experience.  This is not an initiative; it is not a process.  Instead it is an enhanced focus on a key responsibility of the First National Operating Philosophy.  All First National employees have been reminded of our commitment to provide our customers with top notch customer service that you in turn would describe as “helpful, easy, and personal”. 

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Learning About Cloud Solutions

As a Sales Support Associate in First National Technology Solutions (FNTS), I feel it is my responsibility to understand fully the ever—evolving technology solutions we offer.   I spend time reading white papers, surfing the Internet, listening to my co-workers, and personally find exceptional value in video.  
 
FNTS has offered Cloud Solutions for some time; however, recently we added a Cloud Solutions video to our website.  Watching the video has provided greater understanding to me.  For example, I have always understood FNTS offers a Cloud Solution for the Windows, Linux, Unix and iSeries Operating System, but never realized we also offer a Cloud Solution for Mainframe.    
 
This Cloud Solutions video clip provides an overview of cloud technology and services offered by FNTS.   I work closely with the “Personal Cloud Strategists” at FNTS, and I look forward to expanding my knowledge of the products we offer in our commitment to serve you.   

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The Economics Behind and Beyond Cloud Computing

More with less. Economics is a key driver to implementing change within organizations.  In today’s economy there are two terms heard regularly – do more with less; and what is the impact to the organization.  The role of the CIO is changing – demands to implement applications, manage more websites and add new software, are increasing at an alarming rate.  These requests are not only the demands of the customers but internal business units.  Meeting these demands quickly and efficiently without adding staff or seeing an increase in budget can put a tax on any CIO and their employees.  

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Veterans’ Day 2014

I have always considered November 11 to be the one true National Holiday. It is always observed on November 11; it doesn’t skip to a Monday just to make it convenient for a three day holiday; it hasn’t become commercialized. It was nationalized for one specific reason, and that reason remains today

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