OMAHA, Neb. (Jan. 31, 2024) – FNTS announced it has promoted Norie Rich to Vice President of Client Experience. A member of the FNTS Executive Leadership Team, Rich plays a pivotal role in elevating the overall client experience at FNTS to reinforce the company’s commitment to excellence and drive customer satisfaction to new heights.
As FNTS continues its strategic growth trajectory, Rich spearheads initiatives to enhance the end-to-end client journey, ensuring seamless interactions and exceeding expectations. Her wealth of experience positions her as a key driver in aligning FNTS’ client services with evolving market demands.
Rich oversees FNTS’ talented project managers, service account managers, application teams and data analysts. Rich and her team manage client requests with a deep understanding of their goals and objectives, provide consultation on overall service delivery and ensure internal visibility. An Agile-certified coach and facilitator, in addition to a Change Management practitioner, Rich leverages Agile and Lean practices to deliver value continuously and efficiently through business objectives and the implementation of best practices.
“Client satisfaction is at the core of FNTS’ success, and Norie embodies the values and principles that define our commitment to excellence, including nurturing talent from within and working with teams to achieve high performance,” said FNTS President Kim Whittaker. “In her tenure at FNTS, Norie has consistently demonstrated exceptional leadership, strategic thinking and a relentless focus on delivering value to FNTS clients. Her dedication to understanding client needs and fostering meaningful relationships has been instrumental in the company's success.”
Whittaker added, “A great example of how Norie’s leadership has made a positive impact is reflected in FNTS’ continually increasing client satisfaction and net promoter scores, which are higher than the IT industry average.”
Rich was previously Director of Client Experience and Agile Delivery. She earned a master’s degree in Organizational Performance and a bachelor’s degree in Human Resources from Bellevue University.
About FNTS
As a nationally recognized trusted advisor in managed IT services for close to 30 years, FNTS has a proven history of modernizing mainframe environments, along with a wide range of operating systems including: Windows, Linux, AIX and IBM i. FNTS also has a passion for all things multi-cloud and provides flexible, industry-specific cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries.
FNTS operates one of the most secure, technically advanced data centers in the United States, where the full scope of its operations is based. Headquartered in Omaha, Nebraska, FNTS is a subsidiary of First National of Nebraska (FNNI). FNNI and its affiliates have $30 billion in assets and nearly 5,000 employee associates. For more information, visit www.fnts.com.
