FNTS has a long history of building strong relationships and partnerships with our clients. Our people pride themselves on delivering excellent customer service, and as we move into 2019, this continued focus on our customer will stay a primary focus. As part of the customer experience and our service delivery focus, we intend to:
- Shorten build/implementation times
- Improve response times
- Provide greater visibility to clients
- Enhance our self-service tools
In 2018, we enhanced our core tool set to build a solid foundation, which will enable us to improve Service Delivery. With our launch of Navigator, we have a cloud-management framework and tool set for self-provisioning, along with providing visibility of client’s public cloud environments. We also implemented ServiceNow, providing a robust suite of capabilities to improve workflows and automation to streamline our fulfillment of requests and handling of incidents. Finally, we implemented VxRack as a software-defined data center. VxRack is a hyper-converged computing appliance geared towards optimizing time to delivery for cloud-based applications. This leading-edge technology will become our primary platform for virtualized Windows and Linux VM’s. The VxRack includes software-defined networking and software-defined storage. With VxRack implemented, we will be able to further enhance our self-service and automation capabilities by adding the ability to provision networking and storage utilizing Navigator.
We also understand that Service Delivery is more than just tools. As a cloud service provider, FNTS is also transforming our support model, to align expertise with client needs better. FNTS is in the process of implementing a DevOps framework that aligns our support teams with our client’s environments. This support model will leverage agile and scrum methodology to:
- Provide greater continuity of engineering resources for clients
- Shorten delivery times for requests and implementations
- Enhance our ability to be more intimate with each client and consult on improvements
- Provide greater recommendations and thought-leadership within the environments
We are excited to see the progress we make with this new support model and the positive impact it will have on our client’s experience.
FNTS continues to invest in new technology and service offerings. In 2018, FNTS expanded our security suite of tools to include:
- 24x7 Security Operations Center (SOC) monitoring services
- Incident Response services
- Cloud Access Security Broker (CASB) services
- Deploying Palo Alto as our next-generation security suite
Our security services allow customers to achieve compliance across multiple locations including the FNTS data center, public cloud environments or client environments at their sites.
Currently, we are working on finalizing the launch of two new service offerings in 2019, including:
- Application performance monitoring services
- SD/WAN services
We also will be rolling out capabilities to perform platform-independent migration services with a proven methodology and new cloud consulting services.
Beyond service delivery and our new service offerings, FNTS is expanding our sales footprint. In late 2018, FNTS started hiring sales representatives located in other regions throughout the country. We currently have filled a position in the Southeast US and are actively working on different areas of the country.
We are excited about the opportunities and forecast in 2019. Our goal is to drive higher value and be the trusted IT adviser for our clients, and we believe these various enhancements and initiatives will result in an exceptional customer experience!