FNTS’ steady growth stems from guiding our valued clients through the fast-paced, ever-changing technology and services landscape. Founded as a managed service company, FNTS has evolved its service delivery, tools, processes, governance and capabilities to meet the changing needs of the organizations we serve. While FNTS remains a managed service company at its core, the expansion of our service offerings with different technologies has built a solid foundation for the future. The team at FNTS is eager to build upon this foundation in 2020 through enhanced service delivery with increased consultative services. Additionally, FNTS has refined its focus on service offerings and strategic partners to amplify efforts and excel with outstanding delivery.
Another aspect that has remained steadfast over the years is FNTS’ dedication to its clients and building long-term relationships. This focus will continue in 2020 and beyond with the same strong data center reliability, system performance and enhanced, personalized experience through increased consultation, recommendations and response times.
FNTS’ team of professionals takes great pride in delivering exceptional personal service. In 2019, FNTS transformed its service delivery model by moving to an agile service delivery approach. Dedicated teams aligned to each client have resulted in faster resolution timeframes and enhanced client satisfaction. FNTS’ client satisfaction score increased 10% with more than two-thirds of clients granting the highest score of five out of five, very satisfied. It also has allowed FNTS to become more responsive in servicing requests through a deeper knowledge and understanding of each unique environment.
FNTS will continue to expand on this in 2020 by identifying additional ways to consult and provide recommendations for clients, especially as they relate to optimizing utilization and cost control.
FNTS is your cloud guardian. Over the past 25 years, FNTS has created and nurtured an expansive partner network to accommodate any technical solution to meet client needs.
In 2020, team members will be sharing new expertise as it relates to Microsoft Azure, as well as public, private and hybrid cloud deployments to assist clients with cloud journeys and overall data center optimization initiatives.
FNTS achieved VMWare Cloud Verified status in 2019, providing full access to VMware Cloud Infrastructure capabilities, including integration and interoperability, cost optimization and flexibility. FNTS remains a Microsoft Gold Partner and partners with IBM, leveraging each of its partnerships to provide services that fit client needs.
In fact, what makes FNTS unique is its support of IBM technologies, including Mainframe, iSeries and pSeries, alongside private, public and hybrid cloud deployments with VMWare and Microsoft Azure. As clients undergo digital transformations and data center modernization initiatives, FNTS truly understands existing legacy environments and can assist with cloud technology adoption or implementation of a hybrid approach. In addition, because of FNTS’ cloud expertise, clients can better optimize cloud utilization to control and reduce expenses.
FNTS deployed additional monitoring tools in 2019 — including application performance monitoring and network monitoring — to assist clients in identifying any bottlenecks or performance issues within applications.
Information security is a major priority. Understanding the financial industry and regulatory compliance has been inherent in all FNTS services due to its heritage with First National Bank and ownership by First National of Nebraska. Through the years, FNTS has extended those processes and overall security posture to assist clients in other regulated industries, ensuring data protection and compliance. Over the past four years, FNTS has continued to make significant investments in security capabilities and has introduced Zero Trust and its First Protector Security package to provide clients with a robust security posture and security tools for data protection.
As we look toward the future at FNTS, we are committed to providing strategic public, private and hybrid cloud solutions as well as managed IT and security services — all backed by extraordinary personal service with cost containment top-of-mind.