When the mainframe turned 50 in April of 2014 it was clear, to many, that it was outlasting the workforce who supported it. Remaining the workhorse of the operating system world it is clear the mainframe is around to stay, though the engineers who support it are entering retirement which, lets face it, is often leaving organizations in a technical crisis.
Mainframe applications have grown in complexity over the years making it one of the more complex operating systems in the market. Many of the skills it takes to support the mainframe are developed over a period of time, time many organizations don’t have.
As customers demand mobile solutions from organizations they do business with, their expectation of experience perfection and security rises. The customer doesn’t want to wait for your system of record. They expect the data to be returned just as soon as they click ‘submit’. Applications not only have to work harder in the background, but changes to the mainframe system or application can’t impact their experience. If the mainframe system cannot be supported by engineers with the appropriate skill and knowledge, the end result affects customers and ultimately your bottom line.
First National Technology Solutions has seen an uptick in mainframe system management requests from organizations who historically wouldn’t turn to outsourcing, but have no choice due to the mainframe skill shortage. It is good business sense for organizations to start planning now to avoid what could become a mainframe crisis.