Help! Recently I embarked on a new endeavor, outside of my comfort zone, into uncharted territory. In this new endeavor, I found myself learning on the fly and getting along pretty well until the project went awry and I needed help. I tried to call the vendor but could not get through, so I was forced to send an email for assistance and wait. And wait. I felt helpless sitting there waiting for help to arrive. As it turned out I was only allowed email support. I had to pay extra for actual phone assistance. I was stunned! Could this be true – are there companies that force customers to pay extra to get help from a product/service they offer and charge for? The answer is yes.